Microsoft Dynamics NAV - Support
The initial Microsoft Dynamics NAV training you receive will equip you and your staff to handle various issues yourselves. However we will never leave you without support...
When you do need specific and more detailed assistance with your Dynamics NAV system, we will provide prompt and effective support over the phone, via email, via remote web connection or onsite as appropriate. Whether it is simply asking for the best way to perform a task in Dynamics NAV or if it is a larger scale system issue that needs resolving, you will receive the same high quality, proactive and attentive support from our team in all scenarios.
You will be able to speak directly with the developer or project manager who is working on your ERP solution - there is no complicated hierarchy to negotiate to get the help you need. Your support consultant will utilise the wide range of knowledge and skills within our whole team to leverage the most effective and direct result for your support query. This ensures you receive the exact information and specific help you need to solve your query as quickly as possible with limited loss in time and resource.
To extend our support offering further we have been developing two additional tools to bring us closer to our customers and support them even more effectively. The first tool will be a customer portal which will allow you to log, update and progress support calls. This will show more visibility into the support call process and allow you to manage support queries directly and in less time. This tool is currently under development and will be released early in 2012.
The second tool we are developing is the Dynamics Consultants "Knowledge Champions" knowledgebase blog. As we have a high level of skill and expertise within our organisation,
we decided we could use this integral knowledge to the benefit of our customers. We will be creating a blog containing a database of tutorials and white papers outlining best practice methods for various sections of NAV. These will range from simple direct tasks such as generating an email mailshot or how to use date fields to more detailed tasks such as POP
or customising the role tailored client. The tutorials will be delivered in various mediums using traditional document presentation and more contemporary multimedia approaches such as video and social media interactions.
To gain access to the Dynamics Consultants "Knowledge Champions" blog send an email to: enquiries@dynamics-consultants.co.uk with "Knowledge Champions Blog Membership" as the email subject.
For more information regarding our support services contact us:
Email: enquiries@dynamics-consultants.co.uk 
Phone: +44 (0) 845 225 0005